FAQ

1.How to Find My Order ID?

Hover over the dropdown menu in the top right corner and click on "My Orders".  If you can't find your order number after checkout, please contact us via Discord or email: contact@truegear.cn Provide your payment details (e.g., transaction ID, purchase date, account holder information), and we will assist you in locating your order ID.

2. How to Check the shipping Status of My Order?

You can view the order status and logistics information on the "My Orders" details page 

3. How to Cancel My Order?

If your order hasn't shipped Please contact us via Discord with your order ID to cancel your order and receive a full refund.  If the order has already shipped We cannot cancel the order. However, you can request a return after receiving the product. Please note that shipping fees are non-refundable. For more details, please refer to our Return and Refund Policy.